FAQs

Contract & Deposit

  • The contract and deposit links will be sent directly to your inbox. You can conveniently pay the deposit online. Additionally, the contract will include an NJ ST-8 form and spaces to initial the designs themselves.

Preparation & Painting

  • We highly recommend professional removal of any existing shelves, rods, and supports in existing spaces, patching and repairing walls, and finishing with a fresh coat of paint or wallpaper.

  • Certainly! Referrals for trusted prep partners are available upon request. Please note that any same-day tear-out required for installation to commence will incur a rate of $100 per hour, plus disposal costs.

Installation

  • Our team will need at least 3 feet of clearance to maneuver around the area effectively.

  • Unfortunately, our team cannot relocate personal items, so please ensure the area is clear before installation begins.

  • Before installation begins, our team will cover your floors to safeguard them during construction.

  • Absolutely! We will clean the area, including the new system, upon completion of the installation process.

Timeline

  • The approximate lead time is 3 to 5 weeks from the signed agreement and deposit date. Please note that the scope of work and material finish may impact the turnaround time.

Design Process & Client Interaction

  • We discuss pain points in real-time and do not require cleaning up before our visit. This conversation allows us to identify what is and isn't working effectively. We develop options with extensive descriptions and 3D renderings, enabling clients to visualize the final products and how different spaces will complement each other. Multiple options include budget points, helping clients articulate their preferences and leading to successful, tailored outcomes.

  • From conception to installation, we make ourselves available to answer questions, ensure our team is respectful on-site, and complete projects within the agreed-upon timeframe. We prioritize helping clients find solutions they can envision, leading to successful outcomes.

  • Any alterations to the original design after the contract has been signed may incur additional fees. Given the custom nature of materials:

    • Once materials are ordered, the Client assumes full payment responsibility for those materials, regardless of any requested changes.

    • Any post-contract design modifications may impact the project timeline and budget, and an updated estimate will be provided for approval.

    These policies help us to manage project timelines effectively and ensure a smooth experience for all clients. Thank you for your cooperation and understanding.

  • At Amy Straub Design, we strive to maintain the highest standards of quality and efficiency in each custom project. To ensure smooth scheduling and design processes, we have established the following policies for rescheduling installations and design changes after contract signing:

    1. Rescheduling Installation Dates

    • Within 48 Hours: If the client requests to reschedule the installation date within 48 hours of the agreed-upon date, a rescheduling fee of 10% of the total project cost will apply.

    • Within 24 Hours: For rescheduling requests made within 24 hours of the scheduled installation, a rescheduling fee of 20% of the total project cost will apply.

    Note: To avoid rescheduling fees, please notify us of any changes at least 72 hours before your scheduled installation.

Additional Information

  • Yes, Amy Straub Design, LLC is a fully insured New Jersey-registered contracting firm. Certificates of Insurance and local references are available upon request.